Customer service :The interpersonal actions of customer service
It is clear that just looking good will not produce the desired level of customer satisfaction.
The interpersonal actions in this list mean a great deal in the area of customer relations. They can change customer perceptions and ultimately affect the success of your customer relations efforts.
2. Eye contact
3. How you look
4. Shaking Hands
5. Be attentive
6. Tone of Voice
8. Personal Space
Conversion over the telephone:
1. Pick up the phone in three rings
2. Greet the caller, e.g.”hello”, good morning”.
3. Give your name, e.g.,”Hi, my name is Makhluk”
4. Ask the customer if or how you can help.
5. Put it altogether and you have a good example:
1. Putting a customer on hold
2. Transferring Call
3. Taking a message
4. Ending the call
Prompt Answering of Business E-mail.Answering your business email promptly should be a priority for all business. Not only is e-mail an important communication line with your customers, it is often used by them to gauge that you are trustworthy.
If a customer send you an e-mail with a simple questions, and you take forever to answer it, what does that say about the rest of your question? It ‘s one of the tell-tale signs customers uses to separate men from boys. And we all want to play with the big guys, don’t we?
Talking about big business, surveys show that the top-500 fail miserably at answering their business email.Jupiter communication reported that 42% took more than 5 days to answer a simple question.
In the world of Internet, that might as well have been forever. If a customer has wait and long for an answer, most likely she will have taken their business elsewhere 35% of companies don’t even bother to answer at all. Forrester Research is reporting figures that are similar.