City Bank

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City Bank

City Bank

Phone: +880-2-8813483, 8814375, 8813126
Fax: +88-02-9884446
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City Bank is one of the oldest private Commercial Banks operating in Bangladesh. It is a top bank among the oldest five Commercial Banks in the country which started their operations in 1983. The Bank started its journey on 27th March 1983 through opening its first branch at B. B. Avenue Branch in the capital, Dhaka city. It was the visionary entrepreneurship of around 13 local businessmen who braved the immense uncertainties and risks with courage and zeal that made the establishment & forward march of the bank possible. Those sponsor directors commenced the journey with only Taka 3.4 crore worth of Capital, which now is a respectable Taka 2311.78 crore as capital & reserve.
City Bank is among the very few local banks which do not follow the traditional, decentralized, geographically managed, branch based business or profit model. Instead the bank manages its business and operation vertically from the head office through 5 distinct Units namely
Business Unit
Branch Banking
Risk Unit
Operations Unit
Support
Under a real-time online banking platform, these 5 distinct Units are supported at the back by a robust service delivery or operations setup and also a smart IT Backbone. Such centralized business segment based business & operating model ensure specialized treatment and services to the bank’s different customer segments.
The bank currently has total 120 branches which includes 99 online branches, 1 full-fledged Islamic Banking branch, 1 SME service center and 11 SME/Agri branches spread across the length & breadth of the country. Besides these traditional delivery points, the bank is also very active in the alternative delivery area. It currently has 311 ATMs of its own; and ATM sharing arrangement with partner banks that has more than 1150 ATMs in place; SMS Banking; Internet Banking and so on. It already started its Customer Call Center operation.
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City Bank is the first bank in Bangladesh to have issued Dual Currency Credit Card. The bank is a principal member of VISA international and it issues both Local Currency (Taka) & Foreign Currency (US Dollar) card limits in a single plastic. VISA Debit Card is another popular product which the bank is pushing hard in order to ease out the queues at the branch created by its astounding base of some 400,000 retail customers. The launch of VISA Prepaid Card for the travel sector is currently underway.
City Bank has launched American Express Credit Card and American Express Gold Credit card in November 2009. City Bank is the local caretaker of the brand and is responsible for all operations supporting the issuing of the new credit cards, including billing and accounting, customer service, credit management and charge authorizations, as well as marketing the cards in Bangladesh. Both cards are international cards and accepted by the millions of merchants operating on the American Express global merchant network in over 200 countries and territories including Bangladesh. City Bank also introduced exclusive privileges for the card members under the American Express Selects program in Bangladesh. This will entitled any American Express card members to enjoy fantastic savings on retail and dining at some of the finest establishment in Bangladesh. It also provides incredible privileges all over the globe with more than 13,000 offers at over 10,000 merchants in 75 countries.
City Bank prides itself in offering a very personalized and friendly customer service. It has in place a customized service excellence model called CRP that focuses on ensuring happy customers through setting benchmarks for the bank’s employees’ attitude, behavior, readiness level, accuracy and timelines of service quality.
City Bank is one of the largest corporate banks in the country with a current business model that heavily encourages and supports the growth of the bank in Retail and SME Banking. The bank is very much on its way to opening many independent SME centers across the country within a short time. The bank is also very active in the workers’ foreign remittance business. It has strong tie-ups with major exchange companies in the Middle East, Europe, Far East & USA, from where thousands of individual remittances come to the country every month for disbursements through the bank’s large network of 99 online branches and SME service centers.
The current senior management leaders of the bank consist of mostly people form the multinational banks with superior management skills and knowledge in their respective “specialized” areas. The newly launched logo and the pay-off line of the bank are just one initial step towards reaching that point.
The Financial Supermarket with a Winning Culture Offering Enjoyable Experiences
Offer wide array of products and services that differentiate and excite all customer segments
Be the Employer of choice by offering an environment where people excel and leaders are created
Continuously challenge processes and platforms to enhance effectiveness and efficiency
Promote innovation and automation with a view to guaranteeing and enhancing excellence in service
Ensure respect for community, good governance and compliance in everything we do
Result Driven
Accountable & Transparent
Courageous & Respectful
Engaged & Inspired
Focused on Customer Delight
 
Retail Banking
Transactional Account
Current Accounts
General Savings Account
Savings Delight Account
High Value Savings Account
New Born’s Deposit Account
Seniors’ Savings Account
Student Savings Account
» School Plan
» College Plan
RMG Workers’ Account
Basic Savings Account
Term Deposit Account
General DPS Account
Insurance Backed DPS Account
Fixed Deposit Account
Monthly Interest Paying FD Account
Double Money FD Account
Foreign Currency Account
FCY Account
NFCD Account
RFCD Account
Rates & Charges
» Schedule of Charges
» Deposit Rates
Loan
Auto Loan
Personal Loan
Secured Facilities
Partial Secured Loan
Home Loan
Others
City Foreign Exchange
Non Funded Business
» Medical File
» Student File
» Locker Services
Card
Debit Card
Visa Debit Card
MasterCard Debit Card
The Citymaxx American
Express® Card
Credit Card
American Express® Cards
Visa Platinum Card
Visa Gold Local
Visa Gold Dual
Visa Classic Local
Visa Classic Dual
Credit Cards Customer Service
Prepaid Card
Manarah Hajj Prepaid Card
Cards FAQ
American Express T&C
Treasury
Overnight Deposits
Term Deposits
Foreign Exchange
Local Currency Spot
and Forward
Derivatives
Wholesale Banking
Working Capital Finance
Trade Finance
Short/Mid-Term Finance
Project Finance
Islamic Finance
Structured Finance
Cash Management
Investment Banking
Rates & Charges
» Schedule of Charges
» Interest Rate on Lending
SME Banking
City SME Unsecured Loan
City SME Secured Loan
City SME Women
Entrepreneurs Loan
City Nobagata
City Trinamul
Agent Banking