IDBI Bank Complete Guide-image-1

IDBI Bank: Complete Guide

IDBI Bank: Complete Guide to Products, Deposit Schemes, Retail Banking, Loans (Step-by-Step), Foreign Exchange & Trade (“FEX”) Business Products, FAQs, MCQs, and Short Notes

IDBI Bank (Industrial Development Bank of India) is a well-known Indian bank serving retail customers, MSMEs, corporates, agricultural clients, and NRI customers through a mix of branch banking and digital channels. In the last few years, IDBI has strengthened its offerings in key areas that matter most to everyday banking users: savings and deposits (FD/RD), home loans, personal loans (including digital lending journeys), education loans, MSME finance, and a robust trade finance + foreign exchange capability for businesses that import/export or transact globally.

IDBI Bank Complete Guide-image

For many people, “best bank” is not about brand alone—it’s about the right product at the right time: a safe FD when markets are volatile, a disciplined RD to hit a goal, a quick personal loan when cashflow is tight, or a Letter of Credit (LC) and Bank Guarantee (BG) when doing business with new suppliers overseas. IDBI Bank’s product suite is wide enough to cover these needs across individuals and businesses, and it also provides digital conveniences such as Go Mobile+ and online application options for multiple services.

  • Deposit products: Savings, Term Deposits/FD, Tax-saving FD, RD, NRI deposits (NRE/NRO/FCNR)

  • Retail products: Mobile banking, internet banking, credit cards, prepaid cards

  • Loans: Home, Personal (including digital), Education, Gold loans, Mortgage (LAP), MSME loans + step-by-step process

  • Foreign exchange & trade finance (“FEX”) business products: LC, BG, pre-shipment finance, outward remittance, currency exchange, trade portal (e-Trade)

  • FAQs + MCQs + Short Notes (ready for exams, assignments, and blog content)

2) IDBI Bank product categories (simple overview)

A clear structure helps readers find what they want quickly. IDBI Bank’s core offerings can be grouped into four big buckets:

A) Deposit Products (Savings + Term Deposits + RD)

  • Savings account variants (including basic savings and packaged savings accounts)

  • Fixed Deposits (including Suvidha FD and Tax Saving FD)

  • Recurring Deposit (RD)

  • NRI deposits and accounts: NRE, NRO, FCNR deposits

  • Deposit policy and rules (customer rights, terms, minimum balances, etc.)

B) Retail Products (Daily banking & payments)

  • Go Mobile+ mobile banking app

  • Retail foreign outward remittance via Fx-Remit on internet banking

  • Credit cards (rewards points, EMV chip & PIN)

  • Prepaid cards (gift, cash, travel/forex)

C) Loans (Retail + MSME + secured lending)

  • Home loan

  • Personal loan (FAQ + digital lending journey)

  • Education loan

  • Gold loan scheme (agri and small business uses)

  • Mortgage loan / Loan Against Property (LAP)

  • MSME finance + collateral-free CGTMSE loan

D) Foreign Exchange & Trade (“FEX”) Business Products

  • Letter of Credit processing

  • Bank Guarantees (full range + online confirmation module)

  • Pre-shipment export finance (“packing credit”)

  • Retail outward remittance (Fx-Remit) + trade outward remittance via e-Trade portal

  • Currency exchange (buy/sell forex notes at selected branches)

3) Deposit Products of IDBI Bank

Deposits are the heart of personal finance for many households. They are simple, predictable, and used for everything from emergency funds to retirement planning. IDBI Bank supports deposits through multiple products and clearly documents policies through its official deposit policy.

3.1 Savings Accounts (including basic and packaged accounts)

Savings accounts are designed for day-to-day banking—salary credits, UPI transfers, bill payments, ATM/debit usage, and online purchases.

(a) Basic Savings / Financial inclusion account

IDBI offers Sabka Basic Savings Account, positioned as a basic savings account for everyone with complete KYC, aimed at convenient banking access.

(b) Packaged savings account

IDBI also offers packaged savings products like Advantage Savings Plus Account, described as providing “complete banking convenience and financial package” and highlighting that IDBI offers a range of savings accounts for managing money optimally.

Savings account governance (minimum balance, terms)

IDBI’s deposit policy indicates that for Savings and Current deposit accounts, the bank normally stipulates minimum balances as part of terms and conditions.
Good writing tip (for SEO + trust): mention that “minimum balance rules can change; check the bank’s latest schedule/terms.”

3.2 Fixed Deposits (FD): Suvidha Fixed Deposit + stability + tenure choice

Fixed Deposits remain one of the most searched banking products in India because they combine safety + predictable returns.

(a) Suvidha Fixed Deposit

IDBI describes Suvidha Fixed Deposit as standing for safety, credibility, attractive interest rates, and assured liquidity. It also states:

  • Tenure range from 7 days to 10 years

  • Minimum deposit starting from ₹10,000

This FD is ideal for:

  • Emergency corpus parking (short tenure laddering)

  • Goal-based saving (1–5 year targets)

  • Senior/near-retirement planning (with suitable interest payout options)

(b) FD tax treatment and TDS notes

IDBI’s FD FAQ page explains that normal term deposits are not exempt from tax, and interest is subject to TDS as per tax laws, while tax rebates may be available under specific deposit types like IDBI Tax Saving Deposit.

3.3 Tax-Saving Fixed Deposit (Suvidha Tax Saving FD)

IDBI offers Suvidha Tax Saving Fixed Deposit, promoting the benefit of tax exemption/deduction under Section 80C along with attractive deposit returns (as positioned on the page).

How to explain tax-saving FD correctly (important for exams):

  • It is a fixed deposit designed for tax benefit under Section 80C (subject to prevailing income-tax rules)

  • Typically has a lock-in period (verify current terms before publishing specific lock-in claims)

  • Interest is generally taxable (unless rules change)

3.4 Recurring Deposit (RD): systematic saving with compounding

IDBI’s RD page explains that a Recurring Deposit helps grow savings with the power of compounding and encourages systematic investing.
From a personal finance perspective, RDs work well because they:

  • Build discipline (small monthly instalments)

  • Convert regular income into savings

  • Provide predictable maturity value

IDBI’s deposit policy also defines “term deposit” to include recurring and fixed deposits, showing RD is recognized within the bank’s deposit framework.

3.5 NRI deposit products: NRE, NRO, FCNR (foreign currency deposit)

NRI banking is a major segment for many Indian banks. IDBI provides:

(a) NRE account

IDBI’s NRE account page states that current/savings/term deposit/RD accounts can be opened under NRE, with repatriation features and tax-related notes under provisions of law (as described on the page).

(b) NRO account

IDBI’s NRO account page notes that current/savings/term deposit/RD accounts can be opened under NRO and describes typical permissible credits (rent, pension, dividend, etc.).

(c) FCNR deposits (Foreign Currency Non-Resident)

IDBI’s FCNR deposit scheme page states that it allows term deposits in multiple currencies such as USD, GBP, EUR, AUD, CAD, etc., and positions it as a way to insulate against currency fluctuations.

(d) NRI interest rates page

IDBI publishes NRI interest rate notes and important conditions like premature closure rules and minimum duration considerations.

4) Retail Products of IDBI Bank (digital banking, cards, prepaid travel options)

Retail banking is “everyday banking.” IDBI’s retail ecosystem includes mobile banking, cards, and prepaid products that reduce cash dependency.

4.1 Go Mobile+ (Mobile Banking App)

IDBI promotes Go Mobile+ as its mobile banking app with a user-friendly interface and wide range of features/services.
App store listings also emphasize convenience and alerts on digital transactions (ATM/POS/internet/mobile), supporting customer awareness.

What to write in an SEO article about Go Mobile+:

  • It enables banking “on the go”

  • Reduces branch visits for common tasks

  • Helps with alerts and account monitoring (as per app listing)

4.2 Credit Cards: rewards and security

IDBI’s credit card page states that its credit cards are EMV chip and PIN enabled for enhanced security and that users earn reward points (“delight points”) redeemable as cashback into the credit card account (as described).

How to position this in your essay:

  • Credit cards support cashless spending

  • Reward points encourage usage

  • Security features like chip-and-PIN are important in fraud prevention

4.3 Prepaid cards (Gift, Cash, and Travel/Forex)

IDBI’s prepaid card page positions prepaid cards as a secure alternative to cash and lists options:

  • Gift Card

  • Cash Card

  • World/Global Currency Card (travel)

4.4 World / Global Currency Card (travel-focused)

IDBI’s World/Global Currency Card page describes it as designed for “travelling virtually cashless around the world.”
This can be used for:

  • International travel budgets

  • Controlled spending (preload and use)

  • Reducing the risk of carrying cash

5) Loans of IDBI Bank (Retail + MSME + secured lending)

Loans are products that shape big life outcomes: owning a home, building a business, funding education, or bridging emergencies.

5.1 Home Loan

IDBI’s home loan page positions home ownership as a major aspiration and states that its home loan solutions aim to provide convenience and a pleasant journey, with an eligibility calculator and application access.
IDBI’s home loan FAQ explains that eligibility assessment considers age, qualification, income, dependents, spouse income, stability of occupation, asset/liability base, savings history, and property value.

5.2 Personal Loan (including digital lending)

IDBI provides personal loans for common needs like household purchases, education, hospitalization, and immediate payments; IDBI’s personal loan FAQ states no end-use restriction is stipulated.
For modern customers, IDBI also offers a digital lending journey: its “personal loan digital lending” page describes instant sanctions and quick disbursements, a user-friendly online journey, minimal documentation, and online document execution.
IDBI also publishes personal loan fees and charges in a document (processing fee and other terms).

5.3 Education Loan

IDBI’s education loan page describes education loans with repayment options for higher education in India or abroad and references education loan schemes and details.

5.4 Gold Loan Scheme

IDBI’s gold loan scheme page indicates gold loan assistance for:

  • Farmers (temporary cultivation needs, social obligations, medical emergencies)

  • Small business/traders/distributors/self-employed professionals for business finance needs
    IDBI also has an official notification for EMI-based gold loans about interest-rate revisions and borrower options (helpful for explaining floating/benchmark-linked changes).

5.5 Mortgage Loan / Loan Against Property (LAP)

IDBI’s mortgage loan page states it offers a mortgage facility to unlock the power of property by mortgaging residential or commercial property to meet financial requirements.

5.6 MSME Finance + CGTMSE collateral-free loans

IDBI’s MSME finance page positions the bank as offering finance and banking needs “under one roof,” with advantages like attractive ROI, hassle-free process, and faster credit delivery.
For eligible entrepreneurs lacking collateral, IDBI offers CGTMSE collateral-free SME loans up to ₹1 crore (as stated on the CGTMSE loan page).
The broader MSME banking page reinforces IDBI’s focus on MSME solutions and resources.

6) Loan application process (Step-by-Step): How to get a loan from IDBI Bank

Below is a practical, assignment-ready loan process. It combines standard bank credit practice with IDBI’s digital application approach for certain loans.

Step 1: Choose the right loan product

  • Home purchase / construction / property-related needs → Home Loan

  • Emergency cash / personal spending needs → Personal Loan (including digital journey)

  • Higher education in India/abroad → Education Loan

  • Quick secured finance → Gold Loan Scheme

  • Business expansion → MSME Finance / CGTMSE collateral-free loan (eligible cases)

  • Funding using property value → Loan Against Property / Mortgage Loan

Step 2: Check eligibility (basic screening)

Banks typically evaluate:

  • Age and residency status

  • Income stability and repayment capacity

  • Existing EMIs and debt-to-income ratio

  • Credit bureau history

  • Collateral value and legal standing (for secured loans)

For home loans, IDBI’s FAQ clearly outlines many of these parameters, including income, occupation continuity, liabilities, and property value.

Step 3: Prepare documents

Common documents include:

  • KYC: PAN, Aadhaar, address proof

  • Income proof: salary slips/ITR, bank statements

  • Employment proof: offer letter/ID (where required)

  • For home loans: property documents, sale agreement, builder papers

  • For education loans: admission letter, fee schedule, co-applicant details

  • For business loans: business proof, bank statements, GST/financials (as required)

  • For gold loans: gold ornaments for valuation and pledge

Step 4: Apply online or at branch

IDBI provides an “Apply Now” page showing multiple online application options, including savings account opening through Video KYC and online applications for loans like home loan, auto loan, personal loans, and education loans.
For personal loans, IDBI also highlights a digital journey with online document execution.

Step 5: Verification and appraisal

The bank verifies:

  • Identity and address (KYC)

  • Credit bureau record

  • Income/cashflow and banking conduct

  • Collateral checks (property legal/technical; gold valuation/pledge)

Step 6: Sanction/approval and fees

If approved, the bank issues a sanction/offer letter with:

  • Approved amount

  • Rate and tenure

  • EMI schedule and repayment terms

  • Fees and charges
    IDBI publishes personal loan fees and service charges in an official PDF.

Step 7: Disbursement

Disbursement depends on loan type:

  • Home loan: to seller/builder as per transaction

  • Personal loan: to borrower’s account (post formalities)

  • Education loan: often as per fee schedule

  • Gold loan: typically quick disbursal after pledge

  • Business/MSME: to business account or per facility structure

Step 8: Repayment and servicing

Repayment is usually via:

  • NACH/standing instruction auto-debit

  • Online payment through net/mobile banking
    For EMI-based gold loans, IDBI’s notification highlights what can happen if interest rates change and what borrower options may exist.

7) Foreign Exchange & Trade (“FEX”) Business Products of IDBI Bank

When you say “foreign exchange business products” (often shortened to “FEX”), it typically means:

  1. Forex services (currency exchange, outward remittance, forex cards)

  2. Trade finance (LCs, BGs, export credit, packing credit, bill payments)

  3. Digital trade platforms for corporates

IDBI Bank has official product pages for these.

7.1 Letters of Credit (LC): domestic + international trade payments

IDBI’s “Letter of Credit Processing” page explains that documentary credits (LCs) are a widely used method to effect payments in domestic and international trade.
For businesses, an LC matters because:

  • It reduces payment risk between buyer and seller

  • Payment is linked to documentary compliance

  • It supports smoother negotiations with new suppliers/customers

7.2 Bank Guarantees (BG): performance and payment assurance

IDBI’s trade finance “Bank Guarantee” page states that it issues the entire range of bank guarantees, including bid bond guarantee, advance payment guarantee, performance guarantee, deferred payment guarantee, shipping guarantee, standby LC, and more. It also mentions an online module for beneficiaries to seek confirmation of issuance/amendment of BG.
This is extremely useful for:

  • Tendering and contracts

  • Infrastructure/project supply chains

  • Trade counterparties requiring security

7.3 Export finance: Pre-shipment finance (Packing Credit)

IDBI’s pre-shipment finance page explains that packing credit is sanctioned based on a letter of credit or confirmed and irrevocable export order (or other evidence of export order).
For exporters, packing credit:

  • Funds raw materials and production

  • Bridges the gap before shipment

  • Supports cashflow without waiting for export proceeds

7.4 Retail outward remittance: Fx-Remit (send money abroad from internet banking)

IDBI offers Fx-Remit—a foreign outward remittance facility on retail internet banking—described as a convenient mode to transfer funds abroad in a few clicks and improve digital experience.
This is helpful for individuals paying:

  • Education fees abroad

  • Medical expenses

  • Travel and maintenance costs

  • Other permitted outward remittance purposes under FEMA/LRS rules

(Always mention compliance with RBI/FEMA purpose codes, as banks follow those norms.)

7.5 Corporate digital trade platform: IDBI e-Trade

IDBI’s e-Trade portal page states that corporate customers can raise online transaction requests for trade finance products and services like:

  • Letters of Credit

  • Bank Guarantees

  • Outward FX remittances

  • Reconciliation of Bills of Entry (BOE)

  • Bills payments
    …in a paperless manner through net banking.

There’s also a registration form PDF that describes eTrade as “electronic trade finance for paperless banking,” enabling requests for LC, BG, bills, remittances, bill discounting under supply chain finance, etc.

7.6 Currency Exchange services (buy/sell forex notes)

IDBI’s Treasury—Currency Exchange page states that it buys/sells foreign currency notes at selected branches for currencies like USD, GBP, EUR, JPY, HKD, AUD, CAD, CHF, SGD, AED, etc., and that existing customers can encash travellers cheques at selected branches.

7.7 Forex travel products: World/Global Currency Card

IDBI’s World/Global Currency Card is designed to help customers travel “virtually cashless around the world.”
This is a practical retail forex product that fits under foreign exchange offerings.

7.8 International/corporate foreign currency services (DIFC branch note)

IDBI’s “foreign currency” page notes that its DIFC branch (regulated by DFSA) provides corporate banking services including foreign currency loans (ECBs), loan syndication, and trade finance products for foreign currency requirements of Indian clients.
This is relevant if you’re writing about IDBI’s capability for larger corporate treasury operations.

8) How to choose IDBI products (use-case approach)

A strong essay doesn’t just list products—it matches products to life situations.

For students and salaried individuals

  • Savings account (daily spending + digital monitoring)

  • RD for goal-based saving

  • Education loan for higher studies

  • Personal loan for emergencies (including digital journey)

For families and long-term planners

  • FD laddering (short-to-long tenures)

  • Tax-saving FD for Section 80C planning (as applicable)

  • Home loan for house purchase/construction

For traders, MSMEs, and entrepreneurs

  • MSME finance + CGTMSE collateral-free loan (eligible cases)

  • Bank Guarantee for tenders and contracts

  • LC for importing inventory or exporting goods

  • e-Trade portal for paperless trade requests

For NRIs

  • NRE/NRO deposit accounts + FCNR deposits (depending on residency and currency needs)

  • Remittance services to India

FAQs about IDBI Bank

  1. What deposit products does IDBI Bank offer?
    IDBI offers savings deposit products, fixed deposits (including Suvidha FD), tax-saving FD, and recurring deposits, governed by its deposit policy.

  2. What is Suvidha Fixed Deposit in IDBI Bank?
    Suvidha FD is an IDBI fixed deposit product with tenure choices from 7 days to 10 years and minimum deposit starting from ₹10,000 (as per the product page).

  3. Does IDBI offer a tax-saving fixed deposit?
    Yes. IDBI offers Suvidha Tax Saving Fixed Deposit with tax benefit under Section 80C (as per rules).

  4. Is interest on normal fixed deposits taxable?
    IDBI’s FD FAQ states normal term deposits are not tax-exempt and interest is subject to TDS as per tax laws; tax rebates may apply under specific deposits like the tax saving deposit.

  5. What is an IDBI recurring deposit?
    IDBI’s RD helps customers invest systematically and grow savings with the power of compounding (as per the RD page).

  6. Which loans are available in IDBI Bank?
    IDBI offers home loans, personal loans (including digital lending), education loans, gold loan scheme, mortgage loans, and MSME finance.

  7. How does IDBI decide home loan eligibility?
    IDBI’s home loan FAQ says eligibility depends on factors like age, income, dependents, spouse income, occupation stability, assets and liabilities, savings history, and property value.

  8. Can I apply for IDBI loans online?
    IDBI’s Apply Now page lists online application options for loans such as home loan, auto loan, personal loan, and education loan.

  9. What is IDBI’s digital personal loan offering?
    IDBI’s digital lending personal loan page describes instant sanctions and quick disbursements with a user-friendly digital journey and minimal documentation.

  10. What foreign outward remittance option does IDBI provide?
    IDBI provides Fx-Remit on retail internet banking for outward remittance abroad in a few clicks (as described).

  11. What trade finance products does IDBI provide?
    IDBI provides LC processing, bank guarantees, pre-shipment finance, outward FX remittances, and e-Trade portal for corporate trade requests.

  12. What is IDBI e-Trade?
    IDBI e-Trade is a net banking portal that allows corporate customers to raise paperless requests for LC, BG, outward FX remittance, BOE reconciliation, and bill payments.

  13. Does IDBI offer currency exchange services?
    Yes. IDBI buys/sells foreign currency notes at selected branches for multiple currencies (as listed on its currency exchange page).

  14. Does IDBI offer a forex travel card?
    Yes. IDBI offers a World/Global Currency Card designed for cashless travel (as described on its product page).

  15. Does IDBI offer NRI deposit products?
    Yes. IDBI offers NRE and NRO accounts and FCNR deposit schemes (as per its NRI pages).

MCQs on IDBI Bank (with answers)

  1. IDBI’s Suvidha Fixed Deposit minimum deposit starts from:
    A) ₹1,000
    B) ₹5,000
    C) ₹10,000
    D) ₹50,000
    Answer: C

  2. Suvidha Fixed Deposit tenure range (as per IDBI page) is:
    A) 1 month to 5 years
    B) 7 days to 10 years
    C) 1 year to 20 years
    D) 15 days to 15 years
    Answer: B

  3. IDBI’s tax-saving FD is positioned to provide benefit under:
    A) Section 24
    B) Section 44
    C) Section 80C
    D) Section 194A
    Answer: C

  4. IDBI recurring deposit is promoted as helping grow savings through:
    A) Stock trading
    B) Compounding via systematic investing
    C) Only gold appreciation
    D) Crypto returns
    Answer: B

  5. IDBI home loan eligibility is assessed based on factors including:
    A) Age, income, liabilities, savings history, property value
    B) Only religion
    C) Only city population
    D) Only social media profile
    Answer: A

  6. IDBI’s personal loan FAQ states funds can be used for:
    A) Household buys and hospitalization
    B) Education of children
    C) Immediate payments without end-use restriction
    D) All of the above
    Answer: D

  7. IDBI’s digital personal loan offering emphasizes:
    A) Offline-only application
    B) Instant sanctions with digital journey and minimal documentation
    C) Only gold-backed loans
    D) Only agriculture loans
    Answer: B

  8. IDBI Fx-Remit relates to:
    A) Domestic NEFT only
    B) Foreign outward remittance via retail internet banking
    C) Only stock remittance
    D) Cash deposit machine
    Answer: B

  9. IDBI’s Letter of Credit page says LCs are used to effect payments in:
    A) Only local grocery shopping
    B) Domestic and international trade
    C) Only mutual funds
    D) Only insurance
    Answer: B

  10. IDBI provides Bank Guarantees such as bid bond and performance guarantee:
    A) True
    B) False
    Answer: A

  11. IDBI’s e-Trade portal allows corporate requests for:
    A) LC and BG
    B) Outward FX remittances
    C) BOE reconciliation and bill payments
    D) All of the above
    Answer: D

  12. IDBI currency exchange service includes buying/selling forex notes at selected branches for currencies like USD, GBP, EUR:
    A) True
    B) False
    Answer: A

  13. IDBI credit cards are described as:
    A) Only magnetic stripe cards
    B) EMV chip and PIN enabled, earning delight points
    C) Only for corporates
    D) Not available
    Answer: B

  14. IDBI prepaid cards include:
    A) Gift card and Cash card
    B) World/Global Currency card
    C) Both A and B
    D) None
    Answer: C

  15. IDBI FCNR deposits allow term deposits in multiple foreign currencies:
    A) True
    B) False
    Answer: A

Short Notes on IDBI Bank (Exam/Assignment Ready)

Short Note 1: IDBI Bank Overview

IDBI Bank offers a broad range of products—from savings and deposit schemes to loans and MSME finance—and supports foreign exchange and trade finance needs through LC, BG, and digital trade portals.

Short Note 2: Suvidha Fixed Deposit

IDBI’s Suvidha Fixed Deposit emphasizes safety and liquidity, with tenure options from 7 days to 10 years and minimum deposit starting from ₹10,000.

Short Note 3: Suvidha Tax Saving Fixed Deposit

IDBI offers a tax-saving FD positioned for Section 80C benefit (subject to tax rules) and provides tax planning support for eligible customers.

Short Note 4: Recurring Deposit (RD)

IDBI’s recurring deposit encourages systematic investing and growth via compounding, making it suitable for monthly savings goals.

Short Note 5: Home Loan Eligibility

IDBI assesses home loan eligibility using factors such as income, liabilities, occupation stability, savings history, and property value (as per home loan FAQ).

Short Note 6: Digital Personal Loan

IDBI’s digital personal loan offering highlights instant sanctions, quick disbursements, minimal documentation, and online document execution through a user-friendly journey.

Short Note 7: Gold Loan Scheme

IDBI’s gold loan scheme supports farmers and small business/self-employed customers with finance against pledge of gold, and interest reset information may apply for EMI-based gold loans.

Short Note 8: MSME Finance and CGTMSE

IDBI provides MSME finance solutions and also offers CGTMSE collateral-free SME loans up to ₹1 crore for eligible entrepreneurs lacking adequate collateral.

Short Note 9: Fx-Remit (Outward Remittance)

Fx-Remit is IDBI’s retail internet banking outward remittance facility, designed for convenient transfer of funds abroad in a few clicks.

Short Note 10: Trade Finance (LC, BG, e-Trade)

IDBI supports trade finance with LC processing and a full range of bank guarantees. Its e-Trade portal enables corporates to place paperless online requests for LC, BG, outward FX remittances, BOE reconciliation, and bill payments.