Mobile banking is a system for the customer to act upon banking procedures on his or her cell phone or other mobile appliance. It is a popular technique of banking that fits in well with a busy, technologically oriented lifestyle. It might also be referred to as M-banking or SMS banking.Through mobile banking customer can easily and securely access balance information, pay bills with optional Bill Pay service, transfer funds, and find nearby ATMs and banking centers.
The amount of banking customers are able to do on your cell phone varies depending on the banking institution customers’ use. Some banks offer only the option of text alerts, which are messages sent to customers cell phone that alert customers to activity on their account such as deposits, withdrawals, and ATM or credit card use.
A more involved type of mobile banking allows the user to log into his or her account from a cell phone, and then use the phone to make payments, check balances, transfer money between accounts, notify the bank of a lost or stolen credit card, stop payment on a check, receive a new PIN, or view a monthly statement, among other transactions. This type of banking is meant to be more convenient for the consumer than having to physically go into a bank, log on from their home computer, or make a phone call
• Conveniently bank from anywhere, anytime.
• View Account Balance
• View Account Transaction History
• Transfer Funds Between Accounts
• Pay Bills
• View Scheduled Bill Payments
• Cancel Pending Bill Payments
• View Bill Payment History
Mobile banking through cell phone offers many advantages for customers and banks are as follows:
1. Banking through cell phone benefits the banks too. It cuts down on the cost of tele- banking and is more economical.
2. Banking through mobile reduces the risk of fraud. You will get an SMS whenever there is an activity in your account. This includes deposits,
cash withdrawals, funds transfer etc. You will get a notice as soon as any amount is deducted or deposited in your account.
3. Banks can be in touch with their clients with mobile banking.
4. Banks can also promote and sell their products and services like credit cards, loans etc. to a specific group of customers
5. Banks can be in touch with their clients with mobile banking.
6. Banks can also promote and sell their products and services like credit cards, loans etc. to a specific group of customers.
7. Mobile banking has an advantage over internet banking. In case of online banking, you must have an internet connection and a computer.
This is a problem in developing countries. However, with mobile banking, connectivity is not a problem. You can find mobile connectivity in the
remotest of places also where having an internet connection is a problem.
8. Mobile banking thorough cell phone is user friendly. The transaction mechanism is also very simple. You just need to follow the instructions to
make a transaction. It also saves the record of any transactions made by account holders
9. Mobile phone banking is cost effective. Various banks provide this facility at a lower cost as compared to banking by self.
10. Mobile banking through cell phone is very advantageous to the banks as it serves as a guide in order to help the banks improve their
customer care services.
11. You can make transactions or pay bills anytime. It saves a lot of time.
12. You can transfer money instantly to another account in the same bank using mobile banking.
13. Various banking services like Account Balance Enquiry , Credit/Debit Alerts, Bill Payment Alerts, Transaction History,
Fund Transfer Facilities, Minimum Balance Alerts etc. can be accessed from your mobile.
Questions and Answer
What is Mobile Banking?
Mobile Banking is a wireless internet-based service that allows account holders to do his banking safely and conveniently with his web-enabled mobile phone. Through Mobile Banking, customers can view your account balances, look up transactions, pay your bills, transfer funds, and locate the nearest ATM or banking center.
What do you needed to use Mobile Banking?
To access Mobile Banking you:
• Must be enrolled in Online Banking
• Must have a cell phone that can access the internet.
How can I access Mobile Banking?
Simply enter the Mobile Banking URL —(example: https://sibl-bd.com)— into the browser of your web-enabled wireless device and then log in using your Bank Online Banking User ID and Password.
The first time you sign in, you may be prompted to answer one of your security verification questions. After you sign in successfully, you can select the actions you want to perform from the main menu.
Which mobile devices are supported for Bank Mobile Banking?
You can access your Bank Mobile Banking from any internet-enabled mobile phone, iPhone, Android, PalmOne OS device, Windows phone or RIM Blackberry device.
Is there any fee to use of Bank Mobile Banking?
No. Bank does not charge anything for Mobile Banking. Contact your cell phone carrier to identify any charges that may apply to web browser usage on your cell phone.
How do I understand if my phone is web-enabled?
If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.
How do I view account balances, details and transactions in Bank’s Mobile Banking?
Once you are logged on to your Bank Mobile Banking, select the Accounts link to display your accounts and balances. From the Accounts screen, select the account that you would like to view.
How do I see more than the first few transactions of my account history?
Due to the screen size on mobile phones, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down.
The system is designed to display the last 30 days transactions. If you wish to go further back, you can change the date range at the foot of the Transaction History page in mmddyyyy format.
How do I make a payment in my Bank Mobile Banking?
To access your list of payees in your Bank Mobile Banking, you must first activate the Bill Pay service within Online Banking from a computer. After doing this, your information can be accessible after you sign in to your Bank Mobile Banking and select the Bill Pay option from the main menu. Please note, that due to space limitations, payee names and information may appear truncated on your cell phone. Once you have paid a bill, the payment will display in the pending payments section of the Bill Pay screen.
How do I transfer funds in my Bank Mobile Banking?
To transfer funds on your phone, you will first need to set up all transfer payee information within Online Banking. To transfer funds within your Bank Mobile Banking, sign in and select the Transfer link. You will be able to make immediate transfers between your Bank accounts that are linked for transfer capabilities.
What happens if I forget my User ID or Password?
You can reset your Password by using the “Forgot Password?” self-service feature located on your bank website (such as www.bankall.org)
If you have forgotten your User ID you can call Customer Service at your bank.
What happens if I don’t have a Bank account with a bank?
You will not be able to use Bank Mobile Banking. You must have a Bank account and be enrolled for Online Banking & Bill Pay in order to use Bank Mobile Banking.
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