Customer service

Customer service

Customer service :The interpersonal actions of customer service

It is clear that just looking good will not produce the desired level of customer satisfaction.

The interpersonal actions in this list mean a great deal in the area of customer relations. They can change customer perceptions and ultimately affect the success of your customer relations efforts.

1. Smiling

2. Eye contact

3. How you look

4. Shaking Hands

5. Be attentive

6. Tone of Voice

7.Hand Gestures

8. Personal Space

9.Posture

10. Observation


Conversion over the telephone:

1. Pick up the phone in three rings

2. Greet the caller, e.g.”hello”, good morning”.

3. Give your name, e.g.,”Hi, my name is Makhluk”

4. Ask the customer if or how you can help.

5. Put it altogether and you have a good example:

Troubleshooting:

1. Putting a customer on hold

2. Transferring Call

3. Taking a message

4. Ending the call

Prompt Answering of Business E-mail.Answering your business email promptly should be a priority for all business. Not only is e-mail an important communication line with your customers, it is often used by them to gauge that you are trustworthy.

If a customer send you an e-mail with a simple questions, and you take forever to answer it, what does that say about the rest of your question? It ‘s one of the tell-tale signs customers uses to separate men from boys. And we all want to play with the big guys, don’t we?

Talking about big business, surveys show that the top-500 fail miserably at answering their business email.Jupiter communication reported that 42% took more than 5 days to answer a simple question.

In the world of Internet, that might as well have been forever. If a customer has wait and long for an answer, most likely she will have taken their business elsewhere 35% of companies don’t even bother to answer at all. Forrester Research is reporting figures that are similar.

Customer service

Customer service The interpersonal actions of customer service It is clear that just looking good will not produce the desired level of customer satisfaction. The interpersonal actions in this list …

How to improve Customer Service

How to improve Customer Service Customer service basics After years of polling and market research, it turns out customers are constantly internalizing their customer service experience. What this means is …

Impressions in Customer Services

Impressions in Customer Services The reality is that we prefer doing business with those we like and trust. Impressions are the key to developing trust and confidence in the customer. …

Customer service basics

Customer service basics After years of polling and market research, it turns out customers are constantly internalizing their customer service experience. What this means is they are grading your customer …

The elements of customer services

The elements of customer services Three key elements of customer services are: 1. Expanding your definition of services 2. Identifying your customers 3. Developing a customer friendly approach Customer service …